Frequently Asked Questions
Everything you need to know about your Ulanka shopping experience.
How long does shipping take?
Standard delivery usually takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns can be processed through our online portal or at any physical store.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna.
Are your products true to size?
Most of our footwear and apparel follow standard European sizing. We recommend checking the specific 'Size Guide' located on each product page for the most accurate fit.
Do you ship internationally?
Yes, we ship to most countries within the European Union and several international destinations. Shipping costs and times vary by location.